Information Disclosure

Transparency about what information we share with service providers

What This Page Covers

This page provides complete transparency about what information Find a Professional NZ shares with service providers when you request a service. We believe in being clear and upfront about data sharing practices.

Important: Information is only shared with service providers when you actively submit a service request. Simply browsing our platform or creating an account does not trigger any information sharing.

When Your Information is Shared

Your information is shared with service providers in these situations:

When you click "Request Service" or "Contact Provider" on a service listing
When you submit a service request form
When you send a direct message to a service provider through our platform
When you book an appointment with a service provider

Detailed Information Sharing Breakdown

The table below shows exactly what information is shared with service providers when you request a service:

Information Type	Shared?	Why It's Shared
Full Name		To identify you and address you professionally
Phone Number		Primary contact method for service coordination
Email Address		For written communication and service confirmations
Street Address		Required for on-site service delivery
City/Region		To confirm service area and plan logistics
Service Description		Details of what work you need done
Preferred Date/Time		To schedule the service at your convenience
Special Instructions		Any specific requirements or notes you provide
Account Password		Never shared - kept secure in our system
Payment Information		Not shared - handled separately if needed
Browsing History		Private - not relevant to service delivery
Other Service Requests		Private - each request is independent

Why We Share This Information

Each piece of information we share serves a specific purpose in facilitating the service delivery:

Contact Information (Name, Phone, Email)

Service providers need to contact you to discuss service details, confirm appointments, provide quotes, and coordinate service delivery. Without this information, they cannot reach you to provide the service you requested.

Location/Address Information

Many services are location-based (plumbing, electrical work, cleaning, etc.). Providers need to know where to deliver the service and may need to factor in travel distance for scheduling and pricing.

Service Request Details

The description of what you need helps providers understand the scope of work, prepare necessary tools/materials, and provide accurate quotes. This ensures they can properly fulfill your request.

Preferred Date/Time

Your scheduling preferences help providers coordinate their availability and ensure they can meet your needs at a convenient time.

What We DON'T Share

✓ Information We Keep Private:

Payment Information: Credit card details, bank account numbers (if applicable)
Password: Your account password is never shared
Browsing History: What services you've viewed or searched for
Account Activity: Your login history and platform usage patterns
Other Service Requests: Requests you've made to other providers
Personal Messages: Communications with other users (unless directly relevant)
Reviews/Ratings: Your reviews of other providers (unless publicly posted)

Your Control and Consent

You are in control:

Explicit Consent: By clicking "Request Service" or similar buttons, you explicitly consent to sharing your information with that specific provider
Selective Sharing: Information is only shared with providers you choose to contact
No Automatic Sharing: We never automatically share your information with all providers or use it for marketing without your consent
Right to Withdraw: You can delete your account at any time, which removes your information from our platform

Service Provider Responsibilities

Service providers who receive your information are required to:

Use your information only for legitimate business purposes related to your service request
Protect your information with appropriate security measures
Not share your information with third parties without your consent
Not use your information for unauthorized marketing or spam
Delete your information when no longer needed for the service

If a service provider misuses your information, please report it to us immediately at info@findaprofessional.co.nz

How We Protect Your Information

While we share necessary information with service providers, we implement security measures to protect your data:

Encrypted transmission of all data using SSL/TLS protocols
Secure authentication for service provider accounts
Regular security audits and monitoring
Access controls limiting who can view your information
Compliance with New Zealand Privacy Act 2020

Questions or Concerns?

If you have questions about what information is shared, or if you believe your information has been misused, please contact us:

Email: info@findaprofessional.co.nz

For more information about our overall privacy practices, please see our Privacy Policy and Terms and Conditions.

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